• Ann Houser

Ways to improve client and consultant communication

Updated: Apr 19, 2019

Clients are very busy people, which is why they hire you. Your specific expertise and experience and perhaps their limited bandwidth fulfill a critical need. Since clients are often immersed in their strategic projects, it's a delicate balancing act to stay in touch with clients sufficiently for alignment yet not burden them with unnecessary time commitments or requests.


A sweet spot during projects is to have a weekly call with your primary client contact. You check in, calibrate progress against milestones, request feedback, and understand what's upcoming. This ability to touch base informally, yet with regularity, allows you to course correct and know where your client is today and is headed tomorrow!


#clientsatisfaction #customerengagement #clientcommunication #consultingrelationships

12 views0 comments

Recent Posts

See All

Embracing Rejection and Dealing with Disappointment

Ugh! Rejection is one of the events we would rather not admit, much less think about. It’s not flattering, fun or energizing. Rejection is painful is because the feelings of rejection are similar to t